Purchase Terms
Virtual Goods All store purchases are for virtual goods and services within our Minecraft server network. These include:
- Donor ranks and permissions
- In-game currency and items
- Cosmetic enhancements
- Server access and features
Payment Processing
- Payments are processed securely through verified third-party processors
- All transactions are final upon successful completion
- Receipts are provided via email for all purchases
Refund Policy
Eligibility Requirements Refunds may be considered under these conditions:
- Request made within 7 days of purchase
- Technical issues preventing access to purchased content
- Accidental duplicate purchases
- Server closure or permanent service discontinuation
Non-Refundable Items The following are generally not eligible for refunds:
- Consumable in-game items that have been used
- Purchases made more than 7 days ago
- Rank upgrades after benefits have been utilized
- Items purchased during promotional sales
- Digital goods delivered as advertised
Refund Process To request a refund:
- Contact our support team within 7 days
- Provide transaction ID and purchase details
- Explain the reason for your refund request
- Allow 5-10 business days for review and processing
Chargeback Policy
Important Notice Initiating a chargeback or payment dispute without first contacting our support team may result in:
- Immediate account suspension
- Permanent ban from all services
- Forfeiture of all purchased items and ranks
Dispute Resolution We encourage resolving payment issues through direct communication:
- Discord: Join our support server
- Email: [Insert support email]
- In-Game: Contact administrators
Account Actions
Service Violations If your account is banned or suspended for violating our terms:
- Refunds are generally not provided
- Access to purchased content is revoked
- Previous purchases do not guarantee immunity from enforcement actions
Server Transfers
- Purchased ranks and items are tied to specific servers
- Transfers between servers are not guaranteed
- Server mergers or changes may affect purchased content
Promotional Terms
Sales and Discounts
- Promotional prices are temporary and subject to change
- Previous customers are not entitled to retroactive discounts
- Sale items follow the same refund policy as regular purchases
Bonus Items
- Free bonus items included with purchases have no individual refund value
- Bonus items may change or be discontinued without notice
Technical Issues
Service Interruptions If technical problems prevent access to purchased content:
- Report issues promptly to our support team
- We will work to resolve problems or provide compensation
- Extended outages may qualify for partial refunds
Account Recovery
- Lost access due to forgotten credentials does not qualify for refunds
- Account recovery services are provided free of charge
- Original purchase receipts may be required for verification
Legal Compliance
Regional Laws
- Refund policies comply with applicable consumer protection laws
- Some regions may have additional rights beyond this policy
- Contact local consumer protection agencies for region-specific information
Age Restrictions
- Purchases by minors require parental consent
- Parents may request refunds for unauthorized purchases by minors
- Age verification may be required for certain transactions
Policy Updates
This policy may be updated to reflect changes in:
- Payment processing methods
- Legal requirements
- Service offerings
- Community feedback
Contact Support
For questions about purchases, refunds, or store policies:
- Discord: discord.gg/Un9YA5Z
- Email: [Insert support email]
- Response Time: 24-48 hours for most inquiries
All purchases support the continued operation and improvement of Mint Network services.